Frequently Asked Questions and Contact Form

Check out the FAQ below first to find answers to your questions, and if you can’t find what you’re looking for, please use the contact form to send us a message.

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FAQ

Find answers to commonly asked questions about this site.

HY Stories is an online reading platform that exclusively features novels written by Heart Yngrid. Readers gain access to everything once they subscribe.

HY Stories contains ongoing and completed novels that you can read on any device, including a smartphone, tablet, or computer. However, the contents are locked, and not everyone has access to them. To view the protected contents, you must first buy Heart Yngrid a coffee. Not literally, though. It means you need to pay to read. Right, you need to pay the author for her hard work so she can pay her bills and site maintenance costs.

If you choose Premium, Elite, or VIP Accounts:

1. Fill out the Registration Form. Choose a Subscription plan.

2. After submitting the form, you will be redirected to the Activation page where you can make payments and activate your account. Follow the instructions on how to activate your account. Although you can log in, your membership status is pending, and you won’t be able to see anything until you complete your payment.

3. Once payment has been made, upload your proof of payment to the form provided. Your payment will be reviewed, and once confirmed, you will be notified of the account upgrade. You must settle your payment immediately, as your account period is running the moment you registered.

 

If you choose Free Membership:

You’ve only gained access to 1 free novel that you can read within 3 days and to story teasers and sample chapters of all available novels. Keep in mind that your account will expire in 3 days. Once it expires, you can still log in. However, you will lose access to anything. The only thing you can do while logged in is to Change/Upgrade your account. To do so, go to your Member Account Dashboard and click Change.

There are 3 paid subscription options (represented as coffee): A Premium Account(Decaf) gets 1-month access to the protected contents of the site, an Elite Account(Kapeng Barako) gets 3-month uninterrupted access, and a VIP Account(Americano with 2 shots of Espresso) gets continuous 6-month access. If you select the last two alternatives, you will receive a discount as well as fewer hassles when renewing your account.

Available payment options are as follows: Gcash, Maya, Shopeepay, bank transfers, Paypal, and credit/debit cards. 

Our website has a built-in e-reader with a set of useful reading tools. Read the instructions located at the bottom of the e-reader.

Two Ways to Read from Your Phone or Tablet:

1. Click the full-screen button and read vertically, swiping up pages. Click the x button to exit the full screen.

2. Click at the upper right of the e-reader and choose “Presentation Mode” to enter the ePub interface. Tap to flip pages forward, and swipe right to flip pages backward. Tap on your phone’s back button to exit.

*For more useful reading tools, click at the upper right of the reader.

FOR IPHONE/IPAD USERS: To access all of the features of our e-reader, please use devices running iOS 15 or lower. 

You’ve only gained access to 1 free novel that you can read within 3 days and to story teasers and sample chapters of all available novels. Keep in mind that your account will expire in 3 days. Once it expires, you can still log in. However, you will lose access to anything. The only thing you can do while logged in is to Change/Upgrade your account. To do so, go to your Member Account Dashboard and click Change.

Follow these steps:

  1. While logged in, go your Member Account dashboard and click Change.
  2. Choose from the paid membership options available and submit.
  3. Then go to the Activation page and follow the instructions seen there.

No. Some titles may come and go. The site reserves the right to remove titles at any time. 

Your account is still there and you can still log in, but it’s in “limbo” because you won’t be able to access anything other than your Member Account dashboard and Account Renewal page. It was made that way, so anytime you want to renew your account or get a subscription again, you can still do so. However, we reserve the right to delete your account if it remains dormant with no activity for 3 months.

Please go to the Member Lounge and post your questions or concerns on the discussion board. Alternatively, you can use the form on the Contact Us page.

Upon validating your proof of payment, your subscription will be manually approved by the admin. Your account will be activated within the day. Please be patient.

On your Member Account dashboard, click Renew where you can also upgrade or downgrade your account. After submission, proceed to the Activation page to pay and activate your account again.

For Free Members whose account have expired, you are not allowed to renew your free membership. The only thing you can do is click Change on your Member Account Dashboard to upgrade to a paid account.

We strongly advise that you renew your account a day before it expires or get a subscription plan with a longer membership period to save yourself from the hassles of activating your account again.

When you log in, you will be directed to your Member Account dashboard. Choose Change from the options below your account summary. It will lead you to the page where you can switch subscription plans. After submission, proceed to the Activation page to pay and activate your new plan.

Keep in mind that any changes you make to your account will not result in a refund. Your payments made beforehand are nonrefundable, even if you haven’t consumed your subscription period.

We reserve the right to delete the following accounts:

  1. Inactivated or pending accounts for 3 months.
  2. Accounts that expired and were not renewed within 6 months.
  3. Members with inappropriate behaviors and did not comply with the terms and conditions of the site.

Yes, you may cancel or delete your account at any time. However, you will not receive a refund for any payments that have been made.

No, you may not copy the materials on this website. This website is protected by a set of terms and conditions, and when you register for an account, you will be required to agree to them. All Intellectual Property Rights are reserved. Copying, replication, and redistribution are strictly prohibited.